Horrid service from Momentum Insure

Purely and utterly disgusted with the service from Momentum Claims Department.

I received a call from Mr Neil Francis (Momentum Claims) on 21 June 2024 late afternoon whereby Neil informed me that the claim pertaining to the motor vehicle accident has been rejected.

At the outset, I must express my strong dissatisfaction, disappointment, and frustration at the manner in which the claim has been handled.

It has been very unpleasant to have interacted with Momentum's Claim Investigator, Mr Neil Francis.

It has taken Momentum 4 weeks to arrive at a rejection and at this point the hired car expired and needed to be returned on 23 June 2024.

Is this fair on the client whereby the rejection is issued literally 1 day before the car hire expires and is to be returned?

Does Momentum treat their clients in such a distasteful and utterly unpleasant manner?

It is abhorrent to note that Momentum clearly does not consider a fair assessment of the merits of the case neither does Momentum have the interests of their clients as a matter of concern when assessing a claim.

This takes away any and all confidence in any client who wishes to secure financial safety and security for their assets with Momentum.

My claim has been rejected on the grounds that my son was driving the car when a third party knocked into him after the third party failed to stop at the stop street.

When Neil called me to discuss the claim, I did inform Neil that my son is the regular driver of the car and this is what I had asked for even upon initially purchasing the vehicle.

Neil did mention that there appears to be a broker error and that this will be rectified and that the claim will be finalized within a week's time.

Imagine my shock when I received the call from Neil on 21 June 2024 that the claim is rejected on the grounds of the issue of regular driver.

In any case, this accident was caused by a third party who smashed and knocked into my son.

The third party even acknowledges and accepts that he is at fault and he is fully insured.

Is Momentum, at the very least, not able to assist in this regard considering the fact that I have 3 vehicles comprehensively insured with Momentum.

I urgently seek relief from Momentum in this regard.