Horrible Treatment From Millicent

I contacted Momentum STI to understand why my premium increased over 15%.

I was transferred to Millicent in "Retention"

She mentioned I had many claims last year. I asked her to elaborate on these and she became defensive. There was NO motor or household contents claims on my policy which is over 6 years old!

She could not answer any of my questions and said she will "transfer" me to someone who can "help".

Bad attitude and no willingness to help!

When I mentioned I would write a Hellopeter review regarding her service she smugly said "Please Do!"

Is this the level of service Momentum gives their loyal customers?

I am disgusted with her attitude.