HORRIBLE SERVICE FROM MOMENTUM INSURE

I Submitted a home contents claim with momentum for the 26th of October. My TVs were damaged due to load shedding, i had to call and follow up for them to give me a claim number. After giving me a claim number i was told that their repair service provider will collect the devices, which was done beginning of November. Till this day almost 4 weeks later i haven't received any feedback, I'm being told they are waiting for a report from their service provider. Ive been calling each day to follow up, im not getting hold of any one, just being told they have a backlog in the contents department. My claim consultant doesn't answer her phone nor respond to emails. I have been sitting in a house with no TVs for 4 weeks while im insured. That is totally unacceptable. If they don't give their repair service provider a time frame for assessments and reports then how do they expect efficiency.? I cannot be following up on claim from OCTOBER while we are now almost halfway through DECEMBER.