Horrible service from Momentum Insure

My mom (Joyce Khoza) has been trying to get Momentum Insure to pay her for the third party claim, all documents were submitted on the 11 August, she's been following up since then no one is willing to help her, every week they say she will email her quotations and she must choose one it's been 3 months waiting for the quotations, the consultant name Ellias Sono, for the past month when she calls she was told that Ellias Sono was not available to assist her, it looks like no one is willing to assist her