SS
Sanga S

1 reviews | Active since Oct 2018

01 Dec 2023, 14:39

Horrible Service from Momentum Building Insurance

Momentum is the worst insurer that one could have. I only realized when I had to call for the benefit of an Electrician that the benefit no longer offered for electrical motors. Mind you, they have changed their emergency numbers have changed without correspondence. If one requires an Electrician one is required to submit a claim just for the Electrician to come for inspection. Six hours later the appointed service provider is not here for inspection. When I call the claims department asking about the SLA, I was told its anything between 2-3 days. If someone's house is burnt down this means an assessor can only come after 3 working days, complie a report and submit to the claims department. If one is counting clsims are processed in anything above five days.

0
Replies (1)
Momentum Insure
Momentum Insure's reply01 Dec 2023, 15:36
Official
Good afternoon Sanga.
Thank you for bringing your concerns to our attention. We are really sorry to hear about your dissatisfaction from the service you received from us. Please give us an opportunity to look into this to assist you as quickly as possible.
Kind Regards
Brenda