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benita N

1 reviews | Active since Feb 2017

20 Feb 2023, 14:59

HORRIBLE SERVICE FROM MOMENTUM

Still no joy from Momentum, I spoke to someone on Friday and since then I have been calling and calling and calling and even emailing - I left countless messages for Saravan Govender to call me back but no one called me back. CAN SOMEONE PLEASE PLEASE PLEASE RETURN MY CALL????

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Replies (2)
Momentum Insure
Momentum Insure's reply20 Feb 2023, 17:46
Official
Good afternoon Benita.
Thank you for bringing your concerns to our attention. We are sorry to hear that you are not happy with your service experience. Please allow us an opportunity to look into the matter raised and we will be in touch with you.
Regards
Brenda 
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benita N's update21 Feb 2023, 11:59
Reviewer Update
I believe in giving credit where credit is due. So after the negative and bad reviews I previously posted, Momentum OR RATHER ELLEN FROM THE MESSAGE CENTRE AND SARAVAN GOVENDER FROM THE CLAIMS DEPARTMENT have given me something positive to post about, I want to thank Ellen from the message center for actually taking the time to listen to me and give my message through and a very big thank you to Saravan Govender for calling me back, remaining patient and hearing my request and immediately taking the necessary steps to provide a solution. Thank you Saravan, you have really taken a huge burden off my shoulders in doing the above. Yes, last week I was singing a different tune, but you have rectified the problem and assisted me in making matters easier. I was going to cancel the insurance with Momentum and go back to Discovery, but you have given me a reason to stay with Momentum. THANK YOU, YOUR EFFORT IS MUCH APPRECIATED BY ME AND I HOPE MOMENTUM SEES THIS AND REWARDS YOU AND ELLEN.