HORRIBLE SERVICE FROM ALEXANDER FORBES INSURANCE - NO FEEDBACK - CLAIM TAKING OVER 7 MONTHS

I am very disappointment with AFI. They are not what you think they are. I think I have over 100 email conversation between ourselves and AFI. I had to pay for the car that I don’t even know where it is. For the sake of interest, I will just note this on point basis.

1. My husband submitted a claim in October 2017 2. AFI appointed an investigator to assess or validate the claim 3. AFI declined the claim in January 2018 4. We responded and requested clarity on certain points 5.AFI staff did not contact us. We had to phone and email them for feedback on the respond e sent in Feb 2018 6.Escaleted to Elsmarie Beukes - that insulted me, wanting to know if I can proof that I was in a relationship with my husband when the accident happened. Basically she asked me if I was intimate with my husband and if I can provide proof. Then I lost it !!!! 7. No feedback Challenge Again, I escalated the matter to the Group management. I phoned and spoke to Linda Naude , who she took my matter to Audrey Rustin. 8. With a hope that Audrey will give feedback, She also did not give feedback until I sent an email that I will follow up every 2 hrs , i had to phone, leave messages and email her. 9. Received an email from Audrey saying that they are reputing the claim on Friday 12 May 2018. 10. I had to be admitted to hospital due to stress the AFI is causing me. I have a letter from hospital.

It’s been 7 months, my questions are not addressed and I have not received a dated repute letter. I don't even know where my car is. I responded to Audrey, Linda, and ****ha requesting that they send my car back to my house since they are not paying my claim and date the repute letter.

11. AFI, AGAIN NO FEEDBACK Today 14 May 2018 12:00 pm

11. I phoned today 14 May 2018 I was on hold for more than 30 minutes, All i want is a dated letter that says they are reputing my claim on the reasons they noted on email. And I need proof of policy wording they claim they sent to us and proof of recording that shows I was underwritten.

AFI failed me, I didn't know that an insurance company can be this cruel until I claimed.

Claims managers , Claims department, Complaints manager , Group complaints manager , PA to the CEO office, All failed me!!! The escalation process within AFI does not work at all. Just note, if you are with this insurer you will wait 7 months for your claim to be looked at OR GIVEN THE ATTENSION.