YR
Yugen R
1 reviews | Active since Mar 2023
24 Mar 2023, 11:09
Horrible service
I have had the truly most sad experience with this insurer. It's was well and good when they get you to takeing the policy but my issue came when I needed to claim in 2 separate incidents. The last claim left me with a car fir more than 50 day . It was so disrespectful they way I was treated. Claimed lay for week not being processed, feedback was nonexistent despite numerous emails being sent to the person dealing with the claim. Finally had to log a complaint to get some assistance and then I was handed to the repair company who are momentum subcontractor and been told to communicate with them . This was a night mare and will never want anyone to go through this horrible service and disrespect.
Helpful (0)
Replies (1)0
Replies (1)Momentum Insure's replyOfficial
24 Mar 2023, 11:30Good morning Yugen.
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as our client and we apologize for the frustration caused. Please give us an opportunity to look into the matter and we will contact you to address your concerns.
Kind regards
Brenda
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as our client and we apologize for the frustration caused. Please give us an opportunity to look into the matter and we will contact you to address your concerns.
Kind regards
Brenda
Momentum Insure's reply24 Mar 2023, 11:30
Official
Good morning Yugen.
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as our client and we apologize for the frustration caused. Please give us an opportunity to look into the matter and we will contact you to address your concerns.
Kind regards
Brenda
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as our client and we apologize for the frustration caused. Please give us an opportunity to look into the matter and we will contact you to address your concerns.
Kind regards
Brenda
