Horrible service

I have filed a 3rd party claim against this insurer back in October, for which most part was paid for. Upon collecting my vehicle I was informed that the wheel was damaged and hence has to be replaced and the spare tyre was added. The agent dealing with this claim has been on holiday since December and I have further been asked to wait until later in January I for my claim to be looked at. Absolutely pathetic as I would not have been in this position if it weren’t for their client.