Horrible service

I lodged a 3rd party claim with momentum in December 2023. It has been 2 months without a valid response. Following up with the Legal liabilities advisor Pheello Matima from momentum is such a struggle as there is no response. I was considering moving to Momentum but i don't think i would recommend it to anyone. When i lodged the claim the timelines were very clear but now i am being provided with excuses.