Horrible service

About two weeks ago, we were stuck in traffic when the hail storm hit us. As a result it was chaos and taxis were trying to overtake on the emergency lane. We got sideswiped by a taxi and hail damage to the car. Put in a claim with Momentum and have to deal with Dipuo Boshoga. She says we have to pay double access because it's two separate incidents! How does this even make sense. It was one incident and we must now bear the brunt of it as if we haven't already been traumatized enough. Then she calls me yesterday asking me to sent her details of my previous insurers! But this was already supp**** upon application. I had to call the Flexisure consultants who did have all the details on their file and they resent the info to her. Looks like they were looking for a reason not to cover my claim.

Now she sends me the repair report but no repairs for the hail damage! i told her we want everything repaired because she said if we do the hail damage at a later stage we must start the process all over again! Then I asked her about the car hire to which she replies that she needs to check if it is included in my cover. I have comprehensive cover and how do you not check these things before calling the client?

Absolutely terrible and disappointing. The worse we have experienced. I will not recommend Momentum to anyone!