Horrible *********** Service

I used to be insured with Alexander Forbes they were an exceptional insurer, sadly they became Momentum and now I am left with incompetence, a dont-care-a-damn attitude and sheer customer disrespect. on 3 Jan 2023, i had an issue with my fridge failing after loadshedding, i had called them at least 20 times nobody answered, when i finally did get hold of them they pushed me around from pillar to post with no help. Eventually they allocated an agent, a totally *********** uncaring individual who was in total chaos as to how to deal with my claim, its been 2 weeks she hasnt even called me and ignores my emails. Worse is that i escalated to their senior Manager, Khanya, who accepted the wrongdoing on their part, but has done nothing to resolve. Their service is despicable, and i will never pay my subscriptions to an *********** company whose staff give a damn about their clients.