NN
Nana N
1 reviews | Active since Sept 2021
20 Sept 2021, 10:55
Horrible customer service in by the Claims Department!!!
I have experienced terrible service in the past but nothing compares to what Momentum put us through. Their claims department hardly pick up calls nor respond to emails. They rejected a claim and blamed it on an assessor but when we spoke to the assessor, he said otherwise. On top of that, they did not get back to us worth any feedback and only when we contact them. Needless to say am done with them and changing insurers.
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Replies (1)Momentum Insure's replyOfficial
20 Sept 2021, 11:14Good morning Nana.
Thank you for bringing your complaint to our attention. We are sorry to hear that you are not happy with the feedback provided to you on your claim. We have escalated this matter to a team manager who will contact you to assist further.
Kind regards
Brenda
Kind regards
Brenda
Momentum Insure's reply20 Sept 2021, 11:14
Official
Good morning Nana.
Thank you for bringing your complaint to our attention. We are sorry to hear that you are not happy with the feedback provided to you on your claim. We have escalated this matter to a team manager who will contact you to assist further.
Kind regards
Brenda
Kind regards
Brenda
