Horrible claims service

I been trying to log a claim for my client since 09:30 this morning.it is now 16:10 and still lines are busy. I did get hold of a lady think her name was Sepilele. She said she is putting me on hold while she contacts my client. My client still hasn't been called! Nobody called me or my client!if you have time to waste please don't think we all have the same time.hire people that are competent or tell us to find another service provider