LN
Lipuo N

1 reviews | Active since Sept 2020

06 May 2022, 09:55

HORRIBLE CAR CLAIM SERVICE

What a nightmare momentum car insurance is. Submitted a claim on the 14/4/2022, to this day I have not sought resolution. They only respond when I complain. No feedback in between. Aabiedah has been handling my claim, I complained to her manager Annamarie Samuels. She asked a guy called Elton to call me. They authorized for repairs with a company in East London when I’m in Johannesburg! I have have asked Annamarie to call me back on numerous occasions, she never does!! This morning no one is answering the phones. Almost a month later since claim submitted!!! What a nightmare service!!!!

Bokang

0
Replies (1)
Momentum Insure
Momentum Insure's reply06 May 2022, 09:58
Official
Good morning Lipuo.
Thank you for bringing your complaint to our attention. We are sorry to hear that you are not happy with the developments of your claim. We have escalated this matter to a team manager who will contact you to discuss all your concerns.
Kind regards
Brenda