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Nigel N
1 reviews | Active since Jan 2015
31 Jul 2020, 15:07
Home loan Protector does not have the benefits I was told
Just a heads up for insurance on your home loan protector with momentum. I was sold a policy in March called a 3 in 1. Only to find out 4 months later it is not a 3 in 1 home loan protector. The financial planner then tried to add it on after the fact only for it to be declined after two weeks. No formal apology or even effort to rectify anything. No refund what so ever although I was mislead into buying the policy.
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Replies (2)
Momentum Insure's replyOfficial
11 Aug 2020, 22:35Dear Nigel,
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution to your problem together.
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution to your problem together.
Momentum Insure's reply11 Aug 2020, 22:35
Official
Dear Nigel,
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution to your problem together.
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution to your problem together.
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Nigel N's updateReviewer Update
13 Aug 2020, 09:04Update: Call recieved from Momentum. Issue explained again. Still no.movement on this issue.
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Nigel N's update13 Aug 2020, 09:04
Reviewer Update
Update: Call recieved from Momentum. Issue explained again. Still no.movement on this issue.