1 reviews | Active since Feb 2022
Highs and Lows of Momentum Insure Customer Service
The 3 star rating applies to Momentum Insure as a business. They continue to confuse me as service levels range between amazing and disappointing. Much seems to depend on who you end up speaking to or communicating with. I recently amended my vehicle insurance as I had changed cars. Norman Burness gave me 5 star service and saved me money after a range of unhelpful employees passed me from pillar to post. Momentum needs more people like him.
To be fair, Momentum have always paid claims with the minimum fuss and that is a significant point to consider when choosing your insurer. What isn't so good is that despite several emails with the correct department, after 10 months I still haven't had the details of my new phone recorded on the policy. I hate to imagine what would happen should I need to claim for the phone and due to their failures they decline the claim.
Despite the negative comments I have now moved all of my short term insurance to Momentum and would be happy to recommend them.
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with your recent interaction with us. Please give us an opportunity to look into the matter and we will be in contact you.
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with your recent interaction with us. Please give us an opportunity to look into the matter and we will be in contact you.