Highly inefficient and disappointing.. do better!

I have never been more disappointed by a claims handling procedure of an insurer before. Momentum insure has has my father running up and down from 9am this morning simply trying to obtain his car hire which is covered by his policy. Try and contact them telephonically if you’re interested in wasting your time. We have been sent between 4 service consultants (Aphila, dineo,two go and abdul. You would think that with so many service consultants on one case you would see results. Highly disappointed and actively looking to move my short term insurance asap.