Highly Dissatisfied Client.

I have never come across a more useless uncustomer focused business than this. I was at Alexander Forbes and they sold their general insurance business to Momentum, so my policy was moved to them. I never had any issues at AF, but since they took over last year, my first dealing with them was in April this year and since then l cannot get any form of satisfaction at all. They claim in their phone messages how customer centric they are, but that is just absolute *******. You cannot get any sense out of the call centre, and after a couple of months of frustration, I finally managed to get through to a manager, who all he could do was make excuses and had no empathy at all. He promised to look into the issues and get back to me as soon as possible. Two weeks later and not a word. How long does it take to look at a policy and get back. I am so tired of being stonewalled by a call centre and not being able to talk to a manager who walks the talk. I have even sent a message on their complaint email and not one response from that channel either. They should be ashamed. I am actively looking to move.