Hi, i logged an incidedent with Alexenader Forebes to repair my car, to this day my car is not repaired. multiple calls and escalations still leaving the car not fixed. My family can not go on holiday, due to this failure.

Good day,

I logged an incident in May 2017 with “Alexander Forbes” for repairs to be done on my car, from May until current, my car is not repaired. I have been pushed from department to department and no one at the “Alexander Forbes” call center could assist me. After many calls and escalations over the past month and a half I am finally seeing some traction.

Feedback from the consultant handling the case was that the panel beater tried to call me and left messages. . . . . . . . . . How is that resolution?? Who responsibility is it to ensure the case is resolved – Alexander Forbes cannot leave a message and expect a resolution. I attend multiple meetings and asked the panel beater to call me at a certain when I was free – true to form I did not get a call. I made many calls and many escalations to speak to senior management with no success. As a Manager having a case pending from May should take priority over new cases. My call request has not been met – that speaks to the behavior of the consultant – “As above so below”.

I received a call from Mpho the *********** consultant who blatantly told me the parts will take 2 weeks then they will work on my car. Which means I will only receive my car next year. I plead for help, as my ask was to have the car for the December holidays – I need my car for the holiday drive.

This big service failure means my family cannot go on holiday to visit the bigger family – why my family suffer or me go into extra costs for flights due to poor service that I religiously pay for every month.

Don’t trust “Alexander Forbes and move while you still can, my family cannot go on holiday due to Alexander Forbes negligence.

Thanks for listening.