Have no common decency

<p>I received a new quote for my short-term insurance cover back in December last year, wherein they escalated my car insurance premium by a whopping 27%. There were no claims made against this policy and in fact, no claims on vehicle insurance for over two decades. I queried the consultant and enquired how this increase came about. Two weeks later and only upon querying for a response, the consultant blamed the increase on the credit protection element of the cover. When I pointed out that the credit protection element was already priced into the base, he decided to rather not comment and no further response was received as to why the increase on a depreciating asset value. The consultant however did then submit a new quote reducing the increase to 10% albeit but with no explanation offered as to why the increase in the first place, nevermind a whopping 27%. He seemed satisfied he reduced the increase to 10%. I then went onto the company website and sent an email regarding my experience. A standard automated response acknowledging receipt of my email was received, but then no further action. I then went onto their website and followed their complaints procedure and sent an email. I received no acknowledgement of my email complaint and also no further response. I then tried a facsimile approach ,marking the complaint for the attention of their CEO (who I mentioned by name), but as appears to be customary at this company, I received no acknowledgement and also no response. To date, there has been no response from the company.</p>