HAVE CORONA AFFECTED MOMENTUM TO BECAME WORST COMPANY FOR 2021?

From hero to ZERO! More than 25yrs of experience with insurance companies and have been a broker myself , this is definitely the MOST PATHETIC service I have ever had! Shame on you Momentum, for taking my premiums and dishonoring your commitment and promises!

Yes, I have first went through all the channels to highlight my concerns, which turned into complaints, I have emailed Momentum complaints. I even received an automated Complain number COM****8095. Talked to managers, more promises after promises. All lies and more lies and more lies... Just excuses that the pandemic has effected them blah blah blah...Not one promise have been kept up to date!

My car was ****** on the 13th of January 2021, Tracker recovered it and took it to the police pound. It took more than a week, and lots of calls , emails and more calls, pleading and begging for Momentum to recover it and to take it to their assessment centre. It took a couple of days for them to arrange a hire car as well.

Now another week have passed and still NO ASSESSMENT REPORT OR ANY REPAIRS HAVE BEEN DONE so far on the car... Again emails , calls and more calls still no feedback... I surely hope that a Manager or Director will see this review and do something positive. My CLAIM NUMBER IS CP213097. Otherwise it just so sad to see another big company going down the drain, frankly speaking I will not shed a tear if Momentum close it doors soon, the way they treat customers so never mind, no care , customer last , customer can wait attitude ...it might be sooner than later. I have no confidence in them what so ever. The consultant Onwaba Ngcipe, get my vote for the worst consultant. I can only hope for a miracle that my car will be fixed soon. As to wait for Momentum is a lost case, you will get the vaccine for Covid 19 sooner!