LT
Linda T

1 reviews | Active since Jan 2013

11 Jun 2015, 15:28

Happy to be a member of Momentum Insurance

I have a new contract with cell c from February. I cancelled my specified items in April to save on the premiums.<br> My son stole my new Phone (Blackberry Classic) from my house. I didn't even think it is worth trying to claim as i cancelled the specified, after a week i thought let me just try, they can only say no. When you are a victim of Crime there is anger and frustration involved, when your own children is involved its worse, it is a painful experience as well. I explained to Stella, she was Professional, Friendly, Fast and compassionate - She replaced my phone under house content as it was ****** from my house - my access fee was more but it was such a re-leave to find out they will replace my phone - Momentum really replaced my mobile so fast, Stella's service was AWESOME - I can really recommend Momentum and a very happy to be a member.

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Replies (1)
Momentum Insure
Momentum Insure's reply11 Jun 2015, 15:47
Official
Hello LHTrol,

In this freezing weather, it is this kind of feed-back that just warms us up like hot chocolate!

We sincerely appreciate the time taken to recognize the great service received from a member of our team.

Stella is indeed extremely friendly, and professional with a great attitude and we certainly will pass on your well-deserved appreciation and recognition in this regard :-)

Kind Regards
Qhakazile
Customer Relations Team