Had a breakdown on Fri around 17:30

Had a breakdown on Fri around 17:30. I called Momentum to request a free roadside assistance tow and it took them 6 min to answer my call, mind you I selected the emergency option. I spoke to Palesa who sounded like assisting me was a favour and couldn't even answer crucial questions regarding the towing process. I had to pay out of my pocket for the "free tow" as they only cover km's to their closest dealer..who was 4km from where I was and the remaining 25km I paid out of my pocket to have my vehicle towed home. Being a female living in a country where our lives are at risk every min, this company did not seem to care. Nobody followed up to check if the tow company had arrived, if I had made it home safely. This is probably one of the worst insurance company to have!!! Looking forward to canceling all 4 policies!