Gugu, was really goo...

I think I should change my rating from 5 stars to less. I was promised a phone call by gugu on Tuesday 23rd to discuss my pro rata fee after being on a call with her for more than a hour, and was told it would be debited on the 26th. But I was debited on the 24th. Not great and also not what was promised. I was also then promised a phone call on the 24th at 10M to discuss a potential review of my premiums on my household contents. I still have not received this call. So it seems that a hour long phone call to convince me on why I should move my car insurance over to momentum and was actually just a ploy to get a deal done with no customer service as promised. Not a food start to this transaction. Makes we want to cancel this now.