DS
Darryl S
1 reviews | Active since Jun 2022
30 Jun 2022, 12:34
Great staff
Onwaba was super friendly and helpful through my claim process.
Helpful (0)
Replies (2)0
Replies (2)
Momentum Insure's replyOfficial
30 Jun 2022, 12:44Good afternoon Darryl.
Thank you for trusting us with your assets. It is always heart-warming to know we deliver the best service to you. Keep flying the Momentum flag high :-) We will ensure to share with Onwaba.
Kind regards
Brenda
Brenda
Momentum Insure's reply30 Jun 2022, 12:44
Official
Good afternoon Darryl.
Thank you for trusting us with your assets. It is always heart-warming to know we deliver the best service to you. Keep flying the Momentum flag high :-) We will ensure to share with Onwaba.
Kind regards
Brenda
Brenda
DS
Darryl S's updateReviewer Update
26 Aug 2022, 14:49I couldn't be more disappointed. I clearly wrote this review prematurely. I have had THE WORST experience over the last month and my claim has still not been settled. I have now spoken to 3 different Motor claims advisors and at some point, I have simply had to find a new one to contact because I get ignored. Onwaba was helpful until the claim became complicated and stopped replying, then Dumisani came on board and was very helpful, got me through on step of the process. Then Promise came aboard and I had huge faith as the process started well, but now I can't even get through to the call centre, they always seem to be on off days when I phone and get through. And I am still sitting, driving a rental vehicle well over a month after my claim was first brought up. Absolutely shocking the lack of assistance, every time i think I am making progress, we take steps backward.
Looking forward to no longer working with Momentum.
Looking forward to no longer working with Momentum.
DS
Darryl S's update26 Aug 2022, 14:49
Reviewer Update
I couldn't be more disappointed. I clearly wrote this review prematurely. I have had THE WORST experience over the last month and my claim has still not been settled. I have now spoken to 3 different Motor claims advisors and at some point, I have simply had to find a new one to contact because I get ignored. Onwaba was helpful until the claim became complicated and stopped replying, then Dumisani came on board and was very helpful, got me through on step of the process. Then Promise came aboard and I had huge faith as the process started well, but now I can't even get through to the call centre, they always seem to be on off days when I phone and get through. And I am still sitting, driving a rental vehicle well over a month after my claim was first brought up. Absolutely shocking the lack of assistance, every time i think I am making progress, we take steps backward.
Looking forward to no longer working with Momentum.
Looking forward to no longer working with Momentum.