TL
Theo L

1 reviews | Active since Feb 2013

03 May 2024, 11:53

Great, professional and excellent service

I would like to take this opportunity and applaud Mukovhe Netshifume (Claim investigator for his prompt and efficient handling of my claim number (CP860268MS) , I put a claim and within 3 days I got a call from him explaining in details with will be required to have the Claim approved , He was continually given me the update regarding the whole process, without me calling and asking the status

I would like to highlight the following key personal objectives that I experienced from him

• Great job on handling that customer's issue quickly and professionally.” • Positive attitude and willingness to go the extra mile for customers is appreciated.” • He demonstrated excellent claim knowledge during the process , which helped the customer feel confident in their claims and on momentum in handling future claims

I will stay with momentum and will recommend family and friends to join the momentum.

Keep up the good job, your company is privilege to have a dedicated, hardworking employee like you

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Replies (1)
Momentum Insure
Momentum Insure's reply03 May 2024, 12:02
Official
Good day Theo. 
Thank you for insuring with us. We are extremely elated that you experienced the service excellence that Momentum Short Term Insurance prides itself on. 
We will ensure that Mukovhe receives the recognition that is due to him. 
 Kind Regards 
Brenda