MB
Marnis B

1 reviews | Active since Nov 2021

20 Feb 2024, 14:31

Great Call center agent- Claudine Keppler

I had some great service from a call center agent called Claudine Keppler from Momentum Insure. This was a difficult case(doing a separate review on Momentum's processes regarding this case) requiring her to use some insight rather than just ignore me and explain their processes.

Thanks for your help Claudine, any company will benefit from your great service. You deserve to be in charge of a team so that they might gain from your expertise.

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Replies (1)
Momentum Insure
Momentum Insure's reply20 Feb 2024, 15:09
Official
Good afternoon Marnis. 
Thank you for the compliment. We place client satisfaction at the centre of our interaction and it makes everyone, especially the involved representative feel great when clients send us words of praise.
Kind regards
Qhakazile