GOOGLE CUSTOMER EXPERIENCE MANAGEMENT & CUSTOMER JOURNEY

Absolute horrible experience with your call centre. You select prompted options, provide identification in terms of ID Number, and then wait 8 minutes with the meaningless continuous "we value your call" automated voice. Then somebody picks, and then asks you how they may direct your call, surprised as to why were you selecting all those options at the beginning of the call you tell them anyways and takes you right to another 8 minutes waiting period of "we value your call". Seriously? This is not rocket science! Relook at your customer journey and actually use the information provided on the voice prompts. Please call me back on my claim that I authorised 2 days ago and still have no feedback on and can't take any more of "we value your call"!!!!