Good Service - NON EXISITENT !!!!!

I have been a customer of Alexander Forbes for years and always received good service whether claims were rejected or not , response times and keeping me updated was evident. Now that Momentum has taken over the service is nothing but pathetic. I lodged a claim on the 7th of April , an assessor who came through on the 12th of April and I have not heard anything since , today being the 28th of April 2021. I followed up on email and got an out of office response from Zandile Mabaso saying that emails are not forwarded and will attend to emails on Monday. I called in on Friday 23rd and spoke to Nora who seemed helpful at first and promised to call me back with feedback. I never received a call back. Monday I waited and still did not receive any feedback from Zandile. To receive a service like this when you are paying a few thousand rands a month for insurance is just outrageous when the underwriters don't really give a dam about your issues and problems. Yet again I had to put up with the heavy rains this past 3 weeks waiting on assistance that is no where in sight. I can also bet that after a month of me waiting there will be a lame excuse not to approve the claim, well that is no problem , plenty other insurers would take up a well paying customer.