Going the extra mile, ensuring client happiness

I am a policy holder with Momentum, MT***2, and has been for several years now. I believe this cover to be some of the best, if not the best, short-term insurance cover available. As part of my cover, Momentum have a bonus reward system in place for rewarding drivers because of their good driving behaviour. This is a big focus area for me as it offers a reward ford something under my control. On 2025-10-03, as before, I requested feedback on an points rewarding issue for such driving history. I ender up speaking to a ****nio Botha who committed himself to deal with my concerns. For once I encountered someone fully focused on rendering a professional service, which he did, this contrary to the past where I often received lack luster assistance. ****nio resolved my concerns and even committed himself to assist in future matters relating to me being a Momentum Insure policy holder. I mentioned the app online system that "always" for about 2 years now, has been dissfunctional with Momentum Insure queries ending with Momentum Multiply. This resulting in a unnecessary delay for attention and feedback. He committed himself to attend and report this unhappiness as well. Momentum, service rendered ain't always satisfactory, BUT, with my interactions with ****nio, I can definitely say he is a gem and a valuable asset for you, hopefully you realise this too. Thank you ****nio for making me a happy Momentum Insure client.