Gert griessel

Over the past thirty years of having insurance, I have experienced the worst service to date. Upon calling, it may take approximately ten minutes before someone responds, and the claims manager or other staff members do not return calls. The investigator also fails to return calls. This is the second time I have filed a complaint, yet there has been no improvement. Additionally, the claim has been delayed by fifteen days, resulting in the return of the rental vehicle and postponement of repairs due to parts availability. Throughout this process, I have not received any callbacks from staff; as a policyholder, I have had to repeatedly contact the company for updates.