Frustration with Poor Service and Lack of Communication and left with no transport stranded

I am deeply disappointed with Momentum Insurance's handling of my claim. My car was involved in an accident on 9 December 2024, and the claim was approved on 19 December 2024, but the panel beater was closed from 20 December 2024 to 6 January 2025, which I was never informed about. Based on the timeline provided by Momentum, I took the courtesy car included in my policy on 14 December 2024, expecting my car back by 15 January 2025, only to now be told repairs will take until mid-February. Despite my repeated attempts to get updates, I was met with indifference, and Momentum failed to provide the necessary transparency, leaving me stranded without transportation as a single parent trying to get to work and support my family. This treatment feels dismissive and unfair, especially as a loyal customer since 2017. I urgently demand a courtesy car to rectify this situation immediately.