MJ
Marietjie J
1 reviews | Active since Dec 2016
08 Jan 2025, 10:49
Frustration to register a claim
I have been struggling to register a contents claim for the last 3 days. I have tried to register on their app with no call back and their website doesn't allow you to register such a claim - only vehicle claims. When calling the call center, whenever an agent answers, the agent on the other side cannot hear me and the call gets disconnected. E-mails sent also goes unanswered.
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Momentum Insure's replyOfficial
08 Jan 2025, 11:00Good morning Marietjie.
Thank you for bringing this matter to our attention. We are sorry for the lack service and any inconvenience caused. This is not the kind of service we would like to deliver to you as our client and we apologize for the frustration caused.
Please give us an opportunity to look into the matter raised and we will contact you to address your concerns.
Regards
Brenda
Please give us an opportunity to look into the matter raised and we will contact you to address your concerns.
Regards
Brenda
Momentum Insure's reply08 Jan 2025, 11:00
Official
Good morning Marietjie.
Thank you for bringing this matter to our attention. We are sorry for the lack service and any inconvenience caused. This is not the kind of service we would like to deliver to you as our client and we apologize for the frustration caused.
Please give us an opportunity to look into the matter raised and we will contact you to address your concerns.
Regards
Brenda
Please give us an opportunity to look into the matter raised and we will contact you to address your concerns.
Regards
Brenda