FRUSTRATING NON SERVICE OF ALEXANDER FORBES

Policy Numer 778/704989. On the 3rd of April 2018 the client of Alexander Forbes rammed into my vehicle whilst i was turning as he did not yield at the yield sign. I had to wait two weeks to get the policy number and the lodge a claim. I was informed by the consultant at Alexander Forbes that the matter is with the legal department and that i should submit my three quotes in the interim. On the 12th of April 2018 i submitted my three quotes and waited for a reply or further instructions. On the 23rd of April I contacted the insurance and asked for an update via email....nil received. On the 30th of April I asked for an update via email...nil received. On the 4th of May I asked for an update...nil received. On the 6th of May I was sent an email asking me for a description of the accident which by the way is on the accident report which their client would have informed them off. I sent the description nevertheless. On the 10th of May I sent an email asking for the update...only to receive another email asking for the description of the accident. Frustratedly i sent the description for the second time together with the photographs of the accident and my car. On the 14th of May I was asked for the description for the third time...I then contacted Alexander Forbes and asked for the Manager of Legal and was transferred to Ms L. Lucioli who asked me to submit all the documents to her. I was then informed that the matter has been transferred to another consultant. On the 16th of May I as asked to take my car to the panel beaters for assessment and was met by the assessor who assessed the vehicle. On the 21st of May I tried contacting Alexander Forbes consultant Solomon, sent emails, left telephonic messages...nil. On the 22nd of May I spoke to a guy by the name of Thulani who promised that he would find Solomon and get the information and call me...surprise..nil response received. Today on the 23rd I called Alexander Forbes and got through to Solomon but he could not hear me i called back and left a message for him to call me urgently....it has been two hours and nil response. I followed up with an email and nil response.

Why is this taking so long....why is this process so frustrating...i am suffering because of their clients negligence.....

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