Frustrated with MSTI

It seems to be a common problem with MSTI at the moment. I have been trying for almost a week to speak to someone, with nearly an hour of my time spent sitting on hold. It feels as if no one is working in the call centre. I've emailed on three occasions asking for someone to please call me back, still waiting. I've even called the emergency line out of desperation in the hopes they could direct my call to someone who could assist me. Sadly I got placed back on hold and my calls haven't been answered. Today someone actually picked up, listened to what I was calling for and then it happened. He put me back on hold and never picked up the call again. I'm utter frustrated and disappointed by the sheer lack of service and am now turning to Hello Peter in the hopes that I can get my query resolved.