From Glory to DISAPPOINTMENT

I called Momentum about my Bosch Touch Control Ceramic Hob which isn't responding. They said it falls under Stoves which are not insured under Household and Contents, they said it falls under building insurance. I called my portfolio manager to check on our building insurance and he advised that it doesn't.

Momentum is using word technicalities that are outdated and synonymous with building Stoves to avoid paying out my claim. Glass Hobs are the same as any other utilities, i.e Microwaves, Washing machine, Induction stove, etc. Otherwise their argument should also apply to a wall mounted TV stand and they know it it doesn't. I've been paying for over 6 years and I've never claimed for household contents, after-all that this is what I get?

I was once proud of tis insurance, but now I've very DISAPPOINTED.