Fridge claim

I have had very bad experience with Momentum for the pat three weeks. My fridge was damaged and claimed from the insurance. they sent Antonio Williams who came too my house and said to " you want us to replace this expensive fridge, there is nothing wrong with the fridge just needs re-gassing" .Little did i know that i will be going through hell with momentum. This is not the first time, after the claim i was sent an email that my insurance is going up to R3200 effective 1st of January but they are failing to give proper service. They repudiated my fridge claim but i have not received any repudiation letter for me to be able to appeal. I was told told that the appeal is just a formality otherwise they never change their minds they are just playing delaying tactics. this is the festive season and i do not have a fridge and my insurance is playing games with me. The lady assisting me is Lucinda Daniels she does not answer my calls anymore. my broker is Jason October and he is not taking my calls anymore to explain what is going on. I spoke to Lewis yesterday who told me that Lucinda was not on duty but someone should be assisting me after that it was dead quiet. The company that they use to **** people so that they do not pay, is Cape Insurance Replacement. Johan was the guy who was assisting who **** on email and gave wrong information. This is all ****. I am struggling and they are even refusing to assst me with their processes,