1 reviews | Active since Sept 2014
********** debit orders & non disclosure
<p>At policy renewal I received an inflated premium which I refused to accept and wanted to move my policy to a competitor, I gave momentum the benefit of the doubt to give me a lower premium. I was informed by momentum they have offered me a lower premium from my intital inflated premium. The consultant sent me an updated policy schedule on 22/01/2017. I then received a SMS from my bank Momentum has now deducted from my account a totally different increased amount from the amount advised to me.!! This is *****! False information,non disclosures and ********** premium debited , how fun this will be to the FAIS ombudsman, I sent an email yesterday to both my broker and momentum and have not yet received any response, I had to call momentum today ,to remove my broker and to rectify the premium, I was then told it could be mistake by the consultant and app**** an incorrect discount . WHOZ PROBLEM IS THAT? How do u mistakenly tell a person this is the new amount and then send a policy schedule with that amount??? I will not accept anything less than the intial premium promised to and my money to be refunded for increase premium thereafter cancel my broker and send me updated policy schedule with the initial premium less broker fees . If this cannot be done I am going straight to the ombudsman's</p>
Thank you for bringing your concerns to our attention.
We are really sorry for the service that you have experienced with us.
I have referred this matter to a team manager who will contact you shortly to assist further.
Kind Regards
Qhakazile
Customer Relations Team
Thank you for bringing your concerns to our attention.
We are really sorry for the service that you have experienced with us.
I have referred this matter to a team manager who will contact you shortly to assist further.
Kind Regards
Qhakazile
Customer Relations Team
