********** claim against my name

I asked advise on repairs for my car for repairs through third party. I was told that even if someone (third party) is paying, it will be a registered claim on my policy. Then I decided not to repair via momentum (my insurance). Suddenly they wrote that I claimed R40500 to fix my car and it was paid on the 23rd of February 2022. I never claimed that and I wonder where did they paid R40500 for repairing my bakkie. I have been trying to get response from mails that I wrote for them but I'm not getting any response from them.