Forgery by Momentum Insurance

On the 31th of October 2020 I was involved in an accident with a Mercedes- Benz C200 while driving on M13 towards Pinetown by Westwood Mall when there was road works and there were concrete blocks redirecting the traffic differently from the normal shape of the road. On this day it was drizzling and a bit overcast and since I was driving at night (10pm) I was driving very slowly at an average of 30 m/h to 45 km/h to makes sure that I keep safe and the tracker information is available to support this, I was however distracted by a rabbit on the road and in a split second without even needing to apply breaks I hit on of the concrete blocks with the front right side of the car.

I than reported the accident to my insurer and police and the car was taken into the panel beaters in Durban.

In the process of investigation it was brought to my attention that there was a case of forgery committed by one of Momentums representative where they requested the tracker information from my tracking company without consent from me but they claimed that I had given consent and I’m glad the tracking company notified me of this and I stopped the process.

I than reported the matter to the police and also sent the email to Momentum on the 1st of December 2020 reporting a case of forgery committed by their representative and I also explained how sensitive I am to the issue of forgery as I have been a victim before, but till this day I have not received any feedback back from momentum about this, which tells me that they encourage this type of behaviour and they have been committing these forgery cases for years against many of their clients which is very disappointing for a company like this.

After reporting the forgery cases with not feedback from the insurer my claim was then declined saying that my rear 2 tires were un- roadworthy and they led to the accident as I would have managed to break. Note that I mentioned that my speed was 30km/h to 45km/h which did not contribute to the impact and also as I was distracted there was no opportunity for me to break.

I started my insurance with Alexandra Forbes which was very good to me and I was very loyal it than happened that they had to move all their clients to Momentum insurance which I find very disappointing and this has led me to cancelling my insurance with them as at the end of February 2021 as I was finding no joy in dealing with them and also the fact that they support forgery or ***** is also very embarrassing I really wish someone can investigate how many cases have irregularities from the Momentum's side.