Forever waiting

I had an accident on the 6th of December 2024. Simone Naidoo contacted me and introduced herself and advised where I must take my car for an assesment. At the assesment center, whilst speaking to the assessor, he took photos and made notes. He was adament to book my car in at a panel beater of his choice, which is no where close to my house. Afetr I toild him 3 times, I dont want to go to Crown Mines, he still proceeded to book my car in for the repairs. i was not satisfied withg this and called Momentum and now I am being tolg, its the system that chooses the panel beaters. BS( redo your system because its not convenient for the client at all to go to a SP whic is 30 minutes awau from home) I was also not satisfied on how the assesment was done because the car was not stripped to view damages. After demanding a reassesment, it was authorised on the day teh panel beater closed for December. The whole decmeber, not 1 call or folllow up. FF - 6th of Jan, I get a call from a local PB, saying that I must bring my car in on the 24th for repairs. Now I am peed off. I call the PB, spoke to a senior person, who gadly asissted me, reassesed the car and done and dusted. Another week went by, still no call. I started calling Momentum to find out what is happening to my claim, Simone Naidoo is nowhere to be found. I demanded to speak tpo her manage, Jack Mololo. Nope, MIA. I ended up speking to another manager, again, she assisted me with no issues. with in 30 min, she called back confirming that my car is now a write off. the next Monday, I call Momentum again. Still no response from Simone or her manager. I speak to another consultant in the interim, who now tells me the car is not a write off.but at the same time speaking to the PB, she now confirms the car is a write off. Is it written off or not? Spoke to another manager who got to the conculsion that there was a miss communication but the car is a write off. Long story short. after sending emails, threatening Momentum with the ombudsman, Simone responded, confirming my car is a write off. Now she send me an email. I, the client, needs to arrange for docments to be collected and couriered. this is a service i pay for as a client, I the cliemt must do their job for them. Finally spoke to Jack, logged a complaint. No feedback. Now I receive an sms, confirming that my claim has been authorised, meaning that Momentum has received what they wanted. Today is the 4th of Feb. Almost 2 moths later. No agreementr of loss, no call from any salaveg department confirming collection for the written off vehilce..nothing. (just to mention - car is insured for retail value, which is R63k. They confirm dedctions for existing damages - Payoput amount R60k. I receive an email from Simone that Momentum will only pay R58k. when questioning this, Jack confirmed that the deductions is for exising damages, which BTW Momentum was gladly to insure. No preinspection required whatsoever) Now I hear that I am facing a 33% increase? the audacity. Quick enough to take money but cant pay at cliams stage and let your customers suffer. So MOMENTUM, What is the next step?