First time customer experience

<p>I have just joined momentum as a new customer insuring my vehicle. When I received my quote, I was very impressed with the service received from Bongani Malomane who dealt with me very professionally. He was friendly, patient and made the whole insurance quoting process "light" in a manner of speaking as insurance quotes are very tidious and time consuming as we all know.</p> <p>On 13 March I phoned to make amendments to my new policy and I went through to client care and reach a gentleman by the name of Raymond who spoiled my entire experience as a new customer and made become weary whether going forward the first experience I received will continue or whether it will actually spiral down. His attitude and tone of the phone was very unfriendly and he seemed to be less interested in my query and leaving me feeling like I was actually wasting his time with my call and questions - I wonder whether it is the customer experience from momentum or him personally, which was not appreciated at all. I do not wish to speak to this gentleman again and I hope not to have similar experience with momentum again.</p>