Failure to handle my 2nd claim

I put in a claim for a cellphone which i had insured to the value of R15 000, reason being that cellphone has a short life span of less than 2 years or so. I pay a premium i am happy about but again come claim time i get funny stories and unnecessary arguments of wanting to force a phone on me of less than what i had insured it for.

Worse of all the replacement phone i am being forced to take is from NuWorld a shop that the insurance had not even reviewed its products. Nu World is reported here to selling defective products.

I was informed by 1 Obakeng that the insurance was giving me a better cell compared to the phone i had peviously. Which is a blue lie because they want to force me to accept a similar phone was less than what i covered it for, and besides the phone has been faced out.

The person handling my claim Elsie is hardly there and has never phoned me but she just send me emails despite giving them the alternative number. I am disgusted and want a better replacement phone or even money i will go get my own phone without further delays as i use the phone fort important things including banking verifications.