Failure to follow up on my Motor Claim

I had an accident on the 29th December 2015 around Naboomspruit in Limpopo. I called my insurance and an arrangement was made for my car to be towed to the nearing storage. I submitted a claim on the 30th December 2015. The claim was assigned to a consultant on the same day by the name of Thulani Lebisi. He also arrange for a courtesy car from Avis on 30th December 2015. I received a call from the assessors on the 04th January 2016 who claimed to be trying to locate the car and I've managed to provide them with the details of the towing company that assisted. the assessor confirmed that they managed to locate the car on the 05th January 2016. I was made aware that the car was towed to a panelbeater in Polokwane and I called Thulani to atleast arrange for the car to be towed to Pretoria since I'm in Pretoria. Confirmation of this towing and the receipt of the assessment report could not be provided since the 08th January 2016 even after literally calling the insurer for update on the claim everyday. By yesderday the status reflected on the claim was for the 11 January 2016. Today I waited for Thulani on the phone until it was disconnected. Andiswa was also involved on this claim.