DM
Dushandren M

1 reviews | Active since Aug 2010

10 Mar 2015, 13:53

Failure to deliver proper customer service

I've been trying to have my car insured for the last few months from January ,and momentum has given me quotes which did expire after 30days and requited, after acquiring various quotes, from other insurers, every time I had a quote done with momentum the premium changed WHY???, I did tons of quotes over the phone and no one calls me back.<br> <br> spoken to so many different people cause not the same consultant kept in touch<br> <br> This is really poor service and it really seems like you do not need my business and I get the feeling that I need to take my business elsewhere , not even the many team leaders and managers are interested, clearly the company seems to be doing really well during the recession period<br> <br> Here's my ID number ***<br> Here's my contact number ***<br> Here's my email address : [Email Removed] <br> <br> Regards<br>

0
Replies (1)
Momentum Insure
Momentum Insure's reply10 Mar 2015, 15:27
Official
Hello dushanm,

We are really sorry about the lack of feed-back in the handling of your quotes and we thank you for your persistence with us despite a rather poor impression that has been created!

I hope you will give us the opportunity to turn things around and have requested Kim of our sales team to contact you as a matter of priority to see assist you with your quote.

Kind Regards
Qhakazile
Customer Relations Team