failure to deliver on time

it has been three week I logged my insurance claim with no proper feedback from my insurance, instead they asked for my bank statement and request for my cell phone records.<br> <br> proof of my cell phone insurance claim, I gave them all the inform that they requires.<br> <br> my surprise is that since when the car claim need my cell phone records, bank statements, cell phone insurance claims,proof of lost Items like the licence.<br> <br> just for my claim i feel like I'm been investigated for ***** or something.<br> <br> slow service ever.<br> <br>