Failing on Promises

Alexander Forbes Insurance has disappointed me for the second time. This time was their road side assistance which turned my weekend into a misery. My wife had a breakdown and she was told that she can't be dropped back home and she had to arrange her own transport from the incident point. This was around 30 Km from home and I had to leave the office to collect my wife. I phoned them and spoke to their supervisor Gary Botha who promised to get back to me in 20 minutes. It's 2 days later and still waiting for the call. As a customer, I feel like my issues are not important to them. Clearly they have better issues to deal with. They are honestly making me regret leaving my previous insurance as I had this nonsense with them.