Fabian Naidoo, Best and exceptional employee

During the 2nd week of March 2019 I had my fair share of Momentum's rude investigator. At the same week I've also received one of the best service from Mr Fabian Naidoo from the company's claims department. My first encounter with Fabian was first in 2016 when he processed my claim. Even then he was excellent but this time he was beyond amazing. When he called me this time around on the 3rd of March 2019, Fabian remembered my voice and reminded me that he also helped in 2016. I was very excited to hear that and got a sense that to Fabian I was more than a client.

He then proceeded to inform me that he was once again appointed to assist me on my current claim and followed standard procedure. On the 7th of March 2019 I had a horrible experience and service from Momentum's investigator and wrote a chilling email to Fabian and other managers. The next day Fabian called me to apologize for whatever that I've gone through. Once again, I was touched by the apology as the incident had nothing to do with him or his division. This was a classical example of going beyond the call of duty in order to make Momentum a great company.

Fabian continued to keep me posted on my claim, this included even when he was about to request the car registration documents and financial statement. when he got those he alerted me. Basically, I am never in the dark about the whole process just as he did in 2016 (claim process still in progress).

Through his actions I somehow started thinking that the incident with the investigator was indeed an isolated incident and perhaps Momentum is really a good company. While the latter would be hard to confirm, one cer*****y out of all these is that Fabian is an exceptional committed employee. No matter how much I disagreed or fought with the investigator, Fabian's emails and calls kept me grounded and watered down the bad experience.

Fabian my brother, keep up the good work, your humility carried me through. This review is my token of appreciation and to make sure that your excellent work does not go unnoticed simply because as customers we often too quick to shout when received poor service and hardly acknowledge those that cover extra miles to make us happy.

Thank you