mK
mokoke K

1 reviews | Active since Jun 2014

24 Aug 2018, 15:20

Extrime Bad customer service

Extremely bad customer service showing I don't care attitude by their consultants/advisor. And it is bad because for short term insurances the website does not have complaints contact details and always refer to this consultant that does not care. My phone got damaged and they referred me to their service provider "Platinum Repairs" and it came back not properly fixed and I had to return it and came back still with an issue and they **** to me on the email where Momentum was copied and claimed to have replaced a faulty screen and later acknowledged a lie.

Lying to a customer on the email where Momentum consultant is copied which means Momentum is promoting a lie to customers and I never got a word nor reply to that email by Momentum until i contacted them. Careless employee attitude by Momentum consultant.

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Replies (1)
Momentum Insure
Momentum Insure's reply24 Aug 2018, 16:14
Official

We have noted your concerns and we are currently looking into this matter.

We will call you shortly.

Kind Regards

Qhakazile